ONLINE SUPPORT REQUEST

HOURS OF OPERATION

9:00-5:00 CST, M-F

 

Our customer support is available during working hours.  Feel free to  submit your inquiry here via our online web form.

 

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RETURN POLICY

 

We can accept most new, undamaged items, that still have hang tags attached within 30 days of delivery for a full refund. Sale of ALL items in the Clearance section of store or website are considered FINAL SALES and are NOT eligible for return. If a return is a result of our error (you received an incorrect or defective item, etc.), we’ll also pay the return shipping costs.

Refund of funds could take up to 14 days from the time we receive the item back into our possession, that does not include the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item please read the instructions below then click on the proper link or form.

 

Registered Account User

 

1. Log into their account by clicking My account / Register normally in the top right-hand side of the screen.

2. View any past orders by clicking My orders

3. Click View on the right-hand side of the screen.

4. Click Return items at the bottom of the page to create the return shipment.

5. Choose the products to return and the quantity.

6. Give a return reason. Customers can choose a reason and an action or create their own, and then send the return request.

7. Click Send

 

CLICK HERE FOR REGISTERED CUSTOMER RETURNS

 

Guest User

Please use the form below and fill in the proper information

 

Guest User Return Form

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© ELEMENT OUTDOORS LLC. 2020 ALL RIGHTS RESERVED

TERMS OF USE

ONLINE SUPPORT REQUEST

HOURS OF OPERATION

9:00-5:00 CST, M-F

 

Our customer support is available during working hours.  Feel free to  submit your inquiry here via our online web form.

Submitting Form...

The server encountered an error.

Form received.

RETURN POLICY

 

We can accept most new, undamaged items, that still have hang tags attached within 30 days of delivery for a full refund. Sale of ALL items in the Clearance section of store or website are considered FINAL SALES and are NOT eligible for return. If a return is a result of our error (you received an incorrect or defective item, etc.), we’ll also pay the return shipping costs.

Refund of funds could take up to 14 days from the time we receive the item back into our possession, that does not include the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item please read the instructions below then click on the proper link or form.

 

Registered Account User

 

1. Log into their account by clicking My account / Register normally in the top right-hand side of the screen.

2. View any past orders by clicking My orders

3. Click View on the right-hand side of the screen.

4. Click Return items at the bottom of the page to create the return shipment.

5. Choose the products to return and the quantity.

6. Give a return reason. Customers can choose a reason and an action or create their own, and then send the return request.

7. Click Send

 

CLICK HERE FOR REGISTERED CUSTOMER RETURNS

 

Guest User

Please use the form below and fill in the proper information

 

Guest User Return Form

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The server encountered an error.

Thank You Your Message Has Been Received

© ELEMENT OUTDOORS LLC. 2020 ALL RIGHTS RESERVED

TERMS OF USE