EO Limited Lifetime Warranty
Limited Lifetime Warranty Program for Apparel
COVERAGE
Element Outdoors stands behind the quality and craftsmanship of our apparel. Our limited lifetime warranty covers manufacture defects in materials and workmanship for the usual wearable lifetime of the product. This warranty applies to the original purchaser and is non-transferable. Proof of purchase must be verified. The wearable product lifespan will be determined solely by an authorized EO Customer service representative, who will consider the type and nature of the product, its age and intended use.
WHAT'S COVERED
Defects in materials such as fabric, stitching, zippers, snaps, and other hardware arising from faulty workmanship during the manufacturing process.
WHAT'S NOT COVERED
Damage caused by misuse, abuse, accidents, or alterations to the product. EO does not currently cover wear and tear damage. Examples of wear and tear include rips, punctures, tears, pinholes, burns, staining, pilling, pulls, snags, and theft, among others.
Products purchased from unauthorized sellers or resellers.
CLAIMS PROCESS
- Contact our customer service team at Warranty@ElementOutdoors.com to initiate a warranty claim.
- Provide proof of purchase (receipt, order confirmation, or similar documentation).
- Describe the issue with the product and provide any necessary details or photos.
- Our team will assess the claim and determine the appropriate course of action.
RESOLUTION OPTIONS
- Repair: If feasible, we will repair the defective product at no cost to you.
- Replacement: If a repair is not possible, we will replace the item with a new one of equal or similar value.
- Refund: In rare cases where neither repair nor replacement is possible, we may offer a refund at our discretion.
CUSTOMER RESPONSIBILITIES
- Maintain proof of purchase for warranty claims.
- Follow care instructions provided with the product to maximize its lifespan.
- Contact us promptly if you encounter any issues with your apparel.
OUR COMMITMENT
At Element Outdoors, we provide exceptional quality and customer satisfaction. Our lifetime warranty program reflects our confidence in the durability and performance of our products. If you have any questions or concerns about our warranty policy, please don't hesitate to reach out to us.